Собеседование аналитика в Аэрофлот

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О компании

Аэрофлот — крупнейшая airline в России. Сложная industry: dynamic pricing, loyalty (Аэрофлот Бонус), route planning, revenue management.

Аналитики работают на разных направлениях: marketing (conversions на сайте), revenue management (pricing), loyalty, operations (delays).

Типы ролей

1. Marketing / digital analyst

Website / mobile app conversions, retargeting, booking funnel.

2. Revenue management analyst

Pricing, capacity, load factors.

3. Loyalty analyst

Бонус programs, partner airlines.

4. Operations analyst

Delays, on-time performance.

Процесс собеса

Typical 3-4 rounds:

  1. HR — opening, motivation
  2. Technical — SQL + maybe Python
  3. Case / product
  4. Final с руководителем

Больше структурности чем в startup, но меньше чем в ЦБ.

Стек

  • SQL: Oracle, PostgreSQL, часто legacy
  • Python: pandas, sklearn для pricing models
  • BI: Tableau часто
  • ETL: собственные tools, Airflow

SQL вопросы

Middle level. Типичные:

Задача 1

«Load factor на маршруте Москва-Сочи за Q1».

SELECT
    flight_id,
    DATE,
    SUM(passengers) * 1.0 / SUM(capacity) AS load_factor
FROM flights
JOIN aircraft USING (aircraft_id)
WHERE origin = 'MOW' AND dest = 'AER'
    AND DATE BETWEEN '2026-01-01' AND '2026-03-31'
GROUP BY flight_id, DATE;

Задача 2

«Топ-5 routes по revenue в последний месяц».

SELECT origin, dest, SUM(revenue) AS total
FROM bookings
WHERE created_at >= CURRENT_DATE - 30
GROUP BY 1, 2
ORDER BY total DESC LIMIT 5;

Задача 3

«Repeat buyers в loyalty program».

Window functions + date comparisons.

Case questions

1. Booking conversion падает

«Booking CR на сайте упал с 3% до 2%. Расследуй».

Framework:

  • Verify (data issue?)
  • Timeline (gradual / sudden?)
  • Segment (desktop / mobile, routes, countries)
  • Correlate с релизами, seasonality
  • Recommendation

2. Pricing optimization

«Можем ли мы повысить revenue Moscow-SPb на 5%?»

Consider:

  • Demand elasticity
  • Load factor impact
  • Competitor pricing
  • Loyalty customers

3. Loyalty analysis

«Какой segment самый valuable в loyalty program?»

  • RFM analysis
  • LTV per segment
  • Churn indicators
  • Engagement metrics

Industry specifics

Unique terms

  • Load factor — % мест filled
  • RASK — revenue per available seat kilometer
  • Yield — revenue per passenger km
  • PRASM — passenger revenue per ASK
  • OTP — on-time performance
  • Churn of elites — уход elite status users

Seasonality

Heavy seasonal patterns. Summer peak, winter lull. YoY comparisons more reliable than MoM.

Reg policies

Международные flights affected by geopolitics.

Product thinking

Для product analyst:

  • Booking funnel: search → select → payment → confirmation
  • Loyalty funnel: enrol → first transaction → status achievement → retention
  • Re-booking: repeat customer behavior

Soft skills

Corporate culture. Appreciate:

  • Structured thinking
  • Business knowledge
  • Good communication
  • Ownership

Не startup hustle culture.

Зарплаты

Aeroflot средне-рыночный:

  • Junior: 80-130k ₽
  • Middle: 150-220k ₽
  • Senior: 220-320k ₽

Plus flight benefits (staff travel), corporate medical.

Как подготовиться

Industry

Read про aviation: Bloomberg airline coverage, Routes.Online, IATA publications.

SQL

Standard middle level. Задачи SQL.

Metrics

Aviation-specific: load factor, yield, RASM.

Case

Marketing funnels, loyalty analysis. Как найти причину падения.

Связанные темы

FAQ

Нужно ли aviation background?

No. Analytical skills + willingness to learn domain.

Remote?

Hybrid часто. Core team в Moscow / aerodromes.

Стабильно?

Industry cyclical. Pandemic 2020 heavy impact. Постpandemic recovery.


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