Как проектировать executive dashboard

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Зачем это знать

Дашборд для engineer'а и для CEO — разные вселенные. CEO хочет 3 числа, быстро, без context. Аналитики, которые не умеют упростить — никогда не получают executive visibility. С навыком executive dashboard — вы становитесь partner бизнеса.

На senior собесах часто просят: «покажи пример dashboard, который ты делал для exec».

Принципы

1. Bottom-line up front

Первое, что видит exec — answer. «Revenue up 15% MoM». Не заставляйте искать.

2. 5 метрик максимум

Не 30 KPIs. Выбрать critical 3-5.

3. Период standard

QoQ, YoY, MoM — одинаково по всем metrics. Consistency.

4. Traffic light колорс

Green / yellow / red. Sub-second understanding.

5. Context не данные

«CR 12%» — бесполезно. «CR 12% (was 10% last month, target 13%)» — meaningful.

Структура

Top: hero numbers

3-5 big numbers: Revenue, Users, Retention, key metric.

С trend indicator (↑↓) и % change.

Middle: trend charts

Line charts по main metrics за 12 мес.

Bottom: segments / drill-down

Топ products, geos, channels.

Example (для SaaS)

┌─────────────────────────────────────┐
│ MRR: $1.2M ↑ +8% MoM                │
│ Active Paying: 12.5k ↑ +5%          │
│ Churn: 2.8% ↓ better than 3% target │
│ NPS: 42 ↓ from 45 (!)               │
└─────────────────────────────────────┘

Trend: [line chart MRR 12 months]

Top customers by revenue: [bar chart]
Churn by segment: [bar chart, highlighted red]

Под 30 секунд exec понимает: MRR growing good, но NPS drop — investigate.

Dos

Do: Consistent style

Same colors, fonts, periods, decimal places.

Do: Clear titles

«Monthly recurring revenue (in thousands)» not «MRR_val».

Do: Annotations

Mark important events (launch, outage, holiday).

Do: Mobile-responsive

Execs check on phone.

Don'ts

Don't: Too many charts

3-5 хватит. Больше — overwhelming.

Don't: Overly detailed

Drill-down is per-click. Not default view.

Don't: Technical jargon

Не «p95 latency» — «slowest 5% requests».

Don't: Missing comparison

Every number — with comparison (YoY, target).

Metrics, которые exec хочет

Growth business

  • Revenue
  • User growth
  • Retention
  • CAC / LTV ratio

Mature business

  • Profitability
  • Market share
  • NPS
  • Operational efficiency

Product launches

  • Adoption
  • Engagement
  • Revenue impact

Know your exec's priorities.

Drill-down architecture

Top-level — summary. Click → segment analysis. Click → detail view.

Exec doesn't need detail, но может зайти если нужно.

Refresh rate

Daily? Weekly? Real-time?

Depends на what execs do with data:

  • Daily ops decisions → daily
  • Board meetings → weekly
  • Strategic → monthly

Не auto-refresh real-time на exec dashboard — distracting.

Tools

Tableau / Looker / Power BI

Enterprise. Great for exec dashboards.

Metabase / Redash

Cheaper. Still works.

Google Sheets

Low-fi but often works — exports from warehouse into shared sheet.

Custom

Highly customized via React/Next.js для product-facing.

Iteration

Dashboard v1 never perfect. Iterate:

  1. Interview exec: что нужно?
  2. Build v1
  3. Watch them use it
  4. Find gaps
  5. Iterate

Most important feedback: «did they act on it?».

Common mistakes

Kitchen sink

All metrics pour on one page → nothing stands out.

Static

Monthly PDF email. Useful, но dashboard should be live.

No narrative

Numbers without «so what». Execs asking «what's the story».

Wrong granularity

Daily for CEO — too much noise. Weekly/monthly.

На собесе

«Как бы вы сделали dashboard для CEO?» Top-down: 3-5 hero metrics with context, trend charts, drill-downs.

«Что excluded?» Detailed technical metrics, noisy daily swings.

«Как тестируете?» Watch exec use, interview, iterate.

«Design principles?» Bottom-line first, consistency, context, limited metrics.

Связанные темы

FAQ

One or multiple exec dashboards?

Often one main + topical (finance, product, growth).

Self-service?

Execs rarely self-service. They want curated views.

Metric definitions?

Documented. Single source of truth.


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